Customer Service Coordinator

JR United Kingdom; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an award-winning energy company as a Customer Service Delivery Coordinator in Bury. This role involves managing key accounts, resolving queries, and enhancing customer experience within a dynamic team. You’ll also enjoy a range of benefits including a yearly bonus, 25 days holiday, and access to an on-site gym.

Benefits

25 days holiday

Yearly bonus (based on performance)

Free on-site parking

Access to an on-site gym

Exciting social and team-building events

Qualifications

• Strong organisational skills and able to work independently.
• Clear and confident in verbal and written communication.
• Proactive mindset with high attention to detail.

Responsibilities

• Manage and resolve account-related queries as the primary point of contact.
• Administer Change of Tenancy requests within agreed SLAs.
• Support the continuous improvement of services for key clients.

Skills

Organisational skills

Verbal communication

Written communication

Analytical skills

Attention to detail

Tools

Excel

Outlook

Job description

Social network you want to login/join with:

Customer Service Coordinator, manchester

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Client:

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Looking to join a dynamic, customer-focused team in the energy sector?

We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for a award winning energy company in Bury.

If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit.

This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.

? Working hours: Monday to Friday, 8:30am – 5:00pm with Flexitime

What’s in it for you:

• 25 days holiday
• Yearly bonus (based on company and personal performance)
• Free on-site parking
• Access to an on-site gym
• Exciting social and team-building events

Key Responsibilities:

• Act as the primary point of contact for key accounts
• Manage and resolve a range of account-related queries
• Administer Change of Tenancy (COT) requests within agreed SLAs
• Support the continuous improvement of services offered to key clients
• Investigate and resolve billing issues from managing agents
• Be the key contact for AMR rollout programmes and report on challenges/performance
• Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
• Support the rollout of new products and services through effective communication
• Monitor and report on competitor offerings to inform business strategy
• Provide aftersales and customer care support to back-office operations
• Generate both regular and ad hoc reporting
• Attend off-site client meetings as needed

What we’re looking for:

• Excellent organisational skills
• Self-motivated with a proactive mindset
• Clear and confident verbal and written communication
• Strong arithmetic and analytical skills
• Computer literate, especially in Excel and Outlook
• High attention to detail
• Able to work independently and as part of a team

It’d be great if you also have:

• Experience within the energy industry
• A background in account management

Ready to take the next step?

If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!