Customer Service Controller & Field Coordination

Dawsongroup; Sutton-in-Ashfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Training & progression

Leave entitlement 24 days + bank hols

Wellbeing support

Cycle to work

Incentives

Job summary

Dawsongroup TCS in Sutton in Ashfield seeks a Customer Service Controller to be the first point of contact for customers with assets on rent, coordinating service activity and keeping customers informed from initial call to resolution. You will manage calls, record asset information, coordinate breakdowns with engineers and support colleagues, and help ensure timely service delivery and first-time fixes.

This role emphasizes clear communication and proactive problem solving within a

Qualifications

• Experience in a service control, customer service or coordination environment.
• Excellent communication and organisational abilities with clear written and verbal instructions.
• Competent with computer systems to record and retrieve information.
• Proactive in identifying potential problems and escalating when needed.
• Collaborative approach with engineers, customers and colleagues.

Responsibilities

• Serve as the first point of contact for customers and coordinate service activity.
• Record asset information, contact details and service requirements accurately.
• Coordinate breakdowns with mobile engineers and update customers on ETAs and progress.
• Manage servicing schedules, overdue services and engineer administration to reduce unnecessary visits.
• Work with engineers and support colleagues using systems to resolve issues and decide on best actions.

Skills

Communication skills

Organisational skills

Computer literacy

Proactive approach

Collaborative

Job description

Dawsongroup TCS in Sutton in Ashfield seeks a Customer Service Controller to be the first point of contact for customers with assets on rent, coordinating service activity and keeping customers informed from initial call to resolution. You will manage calls, record asset information, coordinate breakdowns with engineers and support colleagues, and help ensure timely service delivery and first-time fixes.

This role emphasizes clear communication and proactive problem solving within a