Customer Service Controller

British Car Auctions Ltd; Kingsnorth; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Onsite parking

Company Pension Scheme

Cycle to work scheme

Employee Assistance Programme

Enhanced maternity/paternity/adoption

Job summary

British Car Auctions Ltd in the United Kingdom is seeking a Customer Service Controller to be the day-to-day contact for customers, delivering timely updates and a high standard of service. You will coordinate with internal teams to support smooth operational delivery.

The role requires previous experience in customer service or coordination, strong administrative skills, and full UK driving licence. A competitive benefits package is provided, including onsite parking and a company pension

Qualifications

• Previous experience in customer service or coordination.
• Strong administrative skills and ability to maintain accurate records.
• Proficient with MS Office (Outlook, Excel, Word, Teams).
• Full UK Driving Licence is essential.

Responsibilities

• Managing customer enquiries via telephone and email, ensuring professional and timely responses.
• Coordinating customer requirements with internal teams to support smooth operational delivery.
• Providing regular updates on service status, schedules, and performance.
• Producing customer reports and maintaining accurate records and information.
• Supporting continuous improvement by identifying service trends and sharing customer feedback.
• Promoting a positive customer experience and helping strengthen long‑term relationships.

Skills

Customer service

Coordination

Communication

Tools

MS Office

Job description

Working Hours: Monday to Friday 8:00-17:00

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

As a Customer Service Controller, you will be the day‑to‑day contact for our customers, ensuring they receive timely updates, accurate information, and a consistently high standard of service. You’ll coordinate customer requirements with operational teams, resolve queries efficiently, and support the delivery of agreed service levels. This role plays a key part in maintaining strong customer relationships and contributing to overall service performance.

Main purpose of the role:

• Managing customer enquiries via telephone and email, ensuring professional and timely responses.
• Coordinating customer requirements with internal teams to support smooth operational delivery.
• Providing regular updates on service status, schedules, and performance.
• Producing customer reports and maintaining accurate records and information.
• Supporting continuous improvement by identifying service trends and sharing customer feedback.
• Promoting a positive customer experience and helping strengthen long‑term relationships.

The Person:

• Previous experience in customer service, coordination, or a similar role (essential).
• Strong administrative skills with the ability to maintain accurate records.
• Confident using Microsoft Office, particularly Outlook, Excel, Word, and Teams.
• A proactive, customer‑focused approach with excellent attention to detail.
• Strong organisational and problem‑solving skills, able to work independently and as part of a team.
• Experience within automotive, logistics, transport, fleet, or service industries would be advantageous.
• Full UK Driving Licence (Due to the site remoteness and no public transport available)

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.