Customer Service Consultant

TN United Kingdom; Stirling; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein führendes Finanzunternehmen sucht einen engagierten Kundenserviceberater, der die erste Anlaufstelle für Kundenanfragen ist. In dieser dynamischen Rolle bieten Sie erstklassigen Service in einem modernen, hybriden Arbeitsumfeld. Mit flexiblen Arbeitsbedingungen und umfassender Unterstützung für Ihre berufliche Entwicklung haben Sie die Möglichkeit, in der Finanzdienstleistungsbranche Fuß zu fassen. Genießen Sie großzügige Urlaubsansprüche, eine leistungsstarke Altersvorsorge und private Krankenversicherung. Wenn Sie eine Leidenschaft für Kundenservice haben und Teil eines unterstützenden Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Generöse Altersvorsorge

Jährlicher Leistungsbonus

30 Urlaubstage plus Feiertage

Private Krankenversicherung

Kritische Krankheitsversicherung

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung.
• Fähigkeit, in einem geschäftigen Callcenter zu arbeiten.

Responsibilities

• Bereitstellung genauer Informationen an Berater und Kunden.
• Wartung von Kundenkonten und Bearbeitung von Anfragen.

Skills

Kundenservice

Administrative Erfahrung

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Job description

Customer Service Consultant Role

Location: Bath, Stirling, Edinburgh

Be the face and voice of a leading financial brand, delivering trusted service to our Customers.

The Role

As a Customer Service Consultant, you will join a busy and dynamic team responsible for delivering industry-leading customer service in our inbound contact centre. The team ensures advisers and customers have excellent communication experiences with M&G.

We have modern office facilities in three locations and operate a hybrid working model with at least 3 flexible days in the office and the rest from home. Equipment will be provided to support your role both in-office and remotely. Our offices offer complimentary tea and coffee, subsidised Starbucks, and transport options, including coach transfers from Stirling station.

We support exam participation for those pursuing financial qualifications.

Working Hours: 35 hours per week, with shift patterns between 8:30 am – 5:30 pm.

Key Responsibilities

• Provide accurate information to advisers and customers, understanding requests and identifying needs.
• Maintain customer accounts, processing transactions and enquiries accurately and promptly within agreed timescales.
• Handle all requests and enquiries end-to-end, delivering personalized service.
• Continuously seek knowledge to better support colleagues, advisers, and clients.
• Identify opportunities for process improvements.

Knowledge, Skills & Experience

This role can be an excellent first step into a career in Financial Services. Desirable skills and experience include:

• Customer service and administrative experience (financial services experience is a plus but not essential).
• Experience handling calls in a busy call centre, with a focus on quality and productivity.
• Strong organizational skills.
• Ability to build rapport and connect with others.

What We Offer

• Generous pension scheme (up to 13% company contribution).
• Eligibility for an annual performance bonus.
• 30 days’ holiday plus bank holidays (32 days in Scotland).
• Private medical insurance.
• Critical illness cover (terms apply).

Recruiter: Sarah Mathers

We value diversity and promote an inclusive culture at M&G plc, supported by policies and employee networks that provide support and networking opportunities for our diverse workforce. We welcome applicants regardless of gender, ethnicity, age, sexual orientation, nationality, disability, military service, or career breaks.