Customer Service Co-Ordinator

TN United Kingdom; Ashford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in Ashford is seeking a Customer Service Coordinator for a temporary role lasting approximately 12 weeks. The position involves delivering high-quality customer service, managing enquiries, and providing administrative support. Ideal candidates will have experience in customer-facing roles and strong IT skills. This role is set to start immediately, so prompt applications are encouraged.

Qualifications

• Experience in a customer facing environment handling sensitive matters.
• Good IT and keyboard skills.

Responsibilities

• Assist in delivering a customer-focused service.
• Resolve general enquiries using various systems.
• Provide administrative support and maintain audit records.

Skills

Customer Service

IT Skills

Job description

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HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 12 weeks.

Hours

Mon - Fri, 37hrs.

Pay

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!