Customer Service Claims Handler

Ask Acorn; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Claims Handler to join their dynamic team in Liverpool. This role involves managing customer repair claims, conducting thorough investigations, and ensuring accurate settlements. The company offers a supportive environment with comprehensive training and a commitment to employee wellbeing. With enhanced annual leave, financial benefits, and a culture that values diversity and respect, this is a fantastic opportunity for those looking to grow in the insurance sector. Join a team that prioritizes customer satisfaction and teamwork while enjoying a rewarding career.

Benefits

Enhanced annual leave starting at 31 days

Enhanced paternity and maternity pay

Wellbeing services including free counselling

Life assurance with options to increase cover

Company pension scheme

Flexible benefits platform

Qualifications

• Experience in a claims or customer service environment.
• Ability to work in a culture of openness, trust, and respect.

Responsibilities

• Manage a portfolio of customer repair claims proactively to settlement.
• Conduct thorough indemnity investigations on all claims.

Skills

Customer Service Experience

Attention to Detail

Teamwork

Effective Communication Skills

Job description

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Role

Customer Service Claims Handler

Working hours

37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays.

Location

Liverpool

Salary

£25,877, plus an achievable performance-related bonus, paid quarterly once established within your role.

What You Will Be Doing

• Manage a portfolio of customer repair claims proactively to settlement.
• Conduct complete and thorough indemnity investigations on all claims.
• Work with suppliers to meet customers' needs during their claims journey.
• Utilise in-house engineers to assess damage repairability.
• Ensure accurate payments regarding claims settlement.
• Engage with customers through various communication channels demonstrating effective communication skills.

What We're Looking For

• Experience in a claims or customer service environment.
• Ability to work in a culture of openness, trust, and respect.
• Teamwork skills.
• Attention to detail.
• Excellent customer service skills.

About Acorn Insurance

We are a growing business with over 40 years of experience in motor insurance across the UK, helping over 50,000 customers. We provide full training and continuous coaching in a FCA-regulated environment, supporting your career growth. We value diversity and foster an inclusive culture where everyone is respected and valued.

Why Join Us?

Wellbeing

• Enhanced annual leave starting at 31 days, increasing to 35 days.
• Enhanced paternity and maternity pay.
• Wellbeing services including free counselling, 24/7 telephone support, and CBT programs.

Financial Benefits

• Life assurance with options to increase cover.
• Access earnings early via Dayforce Wallet.
• Company pension scheme.
• Referral bonuses.
• Flexible benefits platform.

Reward and Culture

• Long Service Awards.
• Recognition programs and company events.

All roles are subject to DBS and financial checks. Candidates with experience in customer service, administration, or related roles will be considered.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industry: Insurance