Customer Service Claims Handler

TN United Kingdom; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Claims Handler to manage customer repair claims. This role involves conducting thorough investigations and collaborating with suppliers to ensure customer satisfaction. With a commitment to diversity and inclusion, the company offers extensive training and career growth opportunities. Employees enjoy enhanced annual leave, wellbeing services, and a supportive work environment. Join a team where your contributions are valued and recognized, and make a meaningful impact in the financial services industry.

Benefits

Enhanced annual leave starting at 31 days

Enhanced paternity and maternity pay

Wellbeing services including counselling

Life assurance

Pension scheme

Flexible benefits

Referral bonuses

Qualifications

• Relevant experience in claims or customer service environment.
• Ability to work within a culture of openness, trust, and respect.

Responsibilities

• Manage a portfolio of customer repair claims proactively to settlement.
• Conduct thorough indemnity investigations on all claims.
• Engage with customers effectively through various communication channels.

Skills

Customer Service Experience

Claims Management

Teamwork Skills

Job description

Role: Customer Service Claims Handler

Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays

Location: Liverpool

Salary: £25,877, plus an achievable performance-related bonus, paid quarterly once established within your role.

Job Description:

• Manage a portfolio of customer repair claims proactively to settlement.
• Conduct complete and thorough indemnity investigations on all claims.
• Collaborate with suppliers to meet customer needs during their claims journey.
• Utilise in-house engineers to assess the repairability of damages.
• Ensure accurate payments to customers and their representatives regarding claims settlement.
• Engage with customers effectively through various communication channels.

What we’re looking for:

• Relevant experience in claims or customer service environment.
• Ability to work within a culture of openness, trust, and respect.
• Teamwork skills are essential.

About Acorn Insurance

We are a growing business with opportunities to build your knowledge of the financial services industry. With over 40 years of experience, we help more than 50,000 customers find suitable motor insurance policies across the UK.

We provide full training and ongoing coaching, including FCA-regulated industry knowledge, to support your career growth.

We value diversity and foster an inclusive environment where everyone is respected and valued.

Why join Acorn Insurance?

We offer more than a job — a purpose and a career. Benefits include:

• Enhanced annual leave starting at 31 days, potentially increasing to 35 days.
• Enhanced paternity and maternity pay.
• Wellbeing services including counselling and CBT programs.
• Support from qualified mental health first aiders.
• Life assurance, pension scheme, and flexible benefits.
• Referral bonuses and the ability to donate to charity through salary sacrifice.

Reward, Recognition, and Culture:

• Long service awards at 5, 10, and 15 years.
• Recognition hub, company events, and social activities.

All roles are subject to DBS and financial checks. Candidates with experience in customer service, client support, or administrative roles will be considered.