Customer Service Claims Handler

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Claims Handler in Liverpool. This role is pivotal in managing customer repair claims and ensuring thorough investigations are conducted. The ideal candidate will have a strong background in customer service and claims management. You'll be part of a supportive team that values trust and respect, with opportunities for professional growth and development. Enjoy a competitive salary, generous annual leave, and a range of benefits designed to support your well-being and career progression. If you're passionate about helping customers and thrive in a collaborative environment, this is the opportunity for you.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

16 Weeks Full Maternity Pay

Colleague Assistance Programme

Life Assurance

Company Pension Scheme

Refer a Friend Scheme

Flexible Benefits Platform

Access to Mental Health Support

Long Service Award

Qualifications

• Relevant experience in a claims or customer service environment.
• Ability to work in a culture of openness, trust, and respect.

Responsibilities

• Manage a portfolio of customer repair claims through to settlement.
• Conduct thorough indemnity investigations on all claims.
• Work closely with suppliers to meet customer needs.

Skills

Customer Service Experience

Claims Management

Effective Communication Skills

Teamwork

Job description

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Customer Service Claims Handler, Liverpool

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Client:

Acorn Insurance

Location:

Liverpool, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

38a6bade1592

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Role: Customer Service Claims Handler

Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays

Location: Liverpool

Salary: £25,877, plus an achievable performance related bonus, paid quarterly once established within your role.

What you will be doing:

• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers' needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Demonstrate effective communication skills whilst engaging with our customers through various channels

What we're looking for:

• Relevant experience in a claims environment or a role within a customer service environment
• Ability to work in a culture of openness, trust and respect
• Working as a team is essential

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
  • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.