Customer Service Centre Lead: Operations & Improvement

RTX; Harlow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

37h week with early finish Fridays

25 days holiday + public holidays + 5-

5 paid volunteering days

Pension contribution 10.5%

Annual discretionary bonus

Life Assurance 6x salary

Flexible Benefits scheme

Enhanced sick pay

Enhanced family friendly policies

Job summary

Raytheon UK is seeking a Customer Service Centre Lead to provide leadership and management across the CSC team, focusing on repair, rest, and stores functions. You will guide a high-performing team to meet operational and monthly targets while ensuring alignment with program goals and customer expectations.

The role requires extensive management experience in a manufacturing setting, strong SAP/MS Office skills, and the ability to work with ERP interfaces, delivering safe, compliant, and

Qualifications

• Extensive management experience in a manufacturing/operations environment.
• Experience leading diverse teams and driving performance.
• Strong SAP and MS Office proficiency.
• Experience with ERP interfaces in a mixed-mode manufacturing setting.
• Excellent communication and presentation skills.

Responsibilities

• Lead day-to-day operations of the Customer Service Centre team to meet targets and drive performance.
• Collaborate with Programme Management, Quality, Engineering, Exports, and Global Trade to align with Raytheon UK goals.
• Communicate risks clearly and work with stakeholders to mitigate them.
• Ensure accurate receipt, storage and issuing of materials with efficient processes.
• Drive continuous improvement initiatives and SQCDP improvements.
• Foster collaboration and innovation across functions and coordinate workloads and resources.

Skills

Leadership

Management

SAP

MS Office

ERP interfaces

Communication

Tools

SAP

Job description

Raytheon UK is seeking a Customer Service Centre Lead to provide leadership and management across the CSC team, focusing on repair, rest, and stores functions. You will guide a high-performing team to meet operational and monthly targets while ensuring alignment with program goals and customer expectations.

The role requires extensive management experience in a manufacturing setting, strong SAP/MS Office skills, and the ability to work with ERP interfaces, delivering safe, compliant, and