Customer Service Associate - Part Time

Greystar Worldwide, LLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global real estate company is seeking a dedicated property management team member in London. The role involves enhancing resident experiences, managing property operations, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong customer service skills and a good general education. Join a dynamic team focused on delivering exceptional living experiences.

Qualifications

• Significant experience in a customer-facing role.
• Knowledge of UK Health and Safety legislation.

Responsibilities

• Manage day-to-day property operations including marketing and maintenance.
• Deliver exceptional customer service and support community events.
• Conduct sales and leasing activities, ensuring tenant satisfaction.

Skills

Customer Service

Relationship Building

Organizational Skills

Numerical Skills

Fluency in English

Education

Good General Education Level

Tools

Microsoft Office

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration, promoting an excellent resident experience to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

1. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
2. Supports the creation of a positive, memorable experience for residents.
3. Delivers all aspects of customer service, including comprehensive front-of-house service, anticipating and exceeding resident expectations.
4. Responds positively to customer queries and complaints, undertaking appropriate action per Greystar’s complaints procedure.
5. Supports community events and activities.
6. Establishes and maintains relationships with university clients.
7. Develops and maintains local knowledge resources relevant to resident needs, such as travel, entertainment, and amenities.
8. Completes administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
9. Participates in marketing activities like open days and leafleting to promote the property.
10. Conducts sales and leasing activities including viewings, follow-ups, and conversions.
11. Assists with summer community preparations, including move-in and move-out processes.
12. Ensures Health and Safety compliance as per company policies.
13. Participates in an on-call roster for out-of-hours emergency support.
14. Chases outstanding rent arrears following collection procedures.
15. Promotes tenancy extensions and other revenue streams like vending.
16. Raises purchase orders in line with procedures.
17. Ensures tenant refunds are processed timely and in accordance with policies.
18. Maximizes utility efficiency.

Key Relationships

• Onsite Team Members

About You

Knowledge & Qualifications

• Good general education level.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
• Knowledge of UK Health and Safety legislation.

Experience & Skills

Essential

• Excellent customer service skills with significant experience in a customer-facing role.
• Strong relationship-building and influence skills as a team player.
• Ability to work autonomously, making decisions as needed.
• Fluent in English, both verbal and written.
• Excellent organizational skills, capable of multitasking and prioritizing.
• Numerical skills for activity management.
• Culturally aware, adaptable in communication and negotiation.
• Flexible and adaptable to change.
• Enthusiastic about delivering exceptional stakeholder experiences and self-improvement.