Customer Service Associate

TE Connectivity; Swindon; On-site; GBP 23,000 - 32,000; Full time

Job summary

TE Connectivity Ltd. seeks a Customer Service professional in Swindon to act as the primary UK interface with account partners. You will review orders in SAP, expedite processes, handle returns and credits, and provide timely quotes.

Join a team focused on strong customer relationships and cross-functional support, with emphasis on accuracy, delivery performance, and process compliance.

Qualifications

• Excellent interpersonal skills and telephone manner.
• Ability to communicate with customers and people at all levels of the organisation.
• Proactive and flexible attitude as a team member.
• Organised and methodical approach with strong accuracy and attention to detail.
• Experience handling customers in a highly customer-oriented environment.
• Experience using SAP preferred but not essential.
• Ability to work under pressure and meet tight deadlines.
• Experience using Outlook, Word and Excel.

Responsibilities

• Be the primary day-to-day interface for assigned account partners in the UK.
• Carry out contract reviews on orders and process them within SAP.
• Progress and expedite orders and process requests for quotations.
• Process customer returns and investigate credit/debit requests.
• Conduct regular reviews to discuss on-time delivery, backlog, and support issues.
• Review, action, and issue order-related reports.
• Follow TESOG policies and procedures.
• Proactively perform quote follow-up activities.

Skills

Interpersonal skills

Communication skills

Proactive and flexible

Organised and detail oriented

Customer service experience

Ability to work under pressure

Tools

SAP

Outlook

Word

Excel

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.

A key focus of the role is developing strong working relationships with customers and internal support functions.

Your new role:

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested. Process requests for quotations
• Process customer returns. Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

Your ideal background:

• Excellent interpersonal skills and telephone manner
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Organised and methodical approach to work, with strong accuracy and attention to detail
• Demonstrable experience handling customers in a highly customer-oriented environment
• Experience using SAP preferred but not essential
• Ability to work under pressure and meet tight deadlines
• Experience using Outlook, Word and Excel

Job Locations:

SITE A EDISON ROAD
SWINDON, Swindon SN3 5JA
United Kingdom