Customer Service Associate

UPS; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

UPS is seeking a Customer Service Associate for a permanent position in London. The role involves monitoring shipments and maintaining customer relationships, requiring strong communication skills and proficiency in Microsoft Suite. This full-time position offers a structured schedule of 4 days on, 4 days off from 8am to 8pm.

Qualifications

• Skilled in use of Microsoft Suite (Excel, Word, Outlook).
• Excellent communication and problem-solving skills.
• Flexibility in working hours required.

Responsibilities

• Monitor shipments daily to ensure collection and delivery.
• Work with customers to develop excellent relationships.
• Process booking requests and handle customer inquiries.

Skills

Microsoft Suite

Communication skills

Problem solving

Flexibility

Job description

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Job Description

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

This role is 4 days on and 4 days off, 8am till 8pm

Main Duties And Responsibilities

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken’s internal database (where necessary).
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.
  
  

Qualifications

• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
  
  

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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