Enable job alerts via email!

Customer Service Associate

UPS

London

On-site

GBP 24,000 - 30,000

Full time

5 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

UPS is seeking a Customer Service Associate for a permanent position in London. The role involves monitoring shipments and maintaining customer relationships, requiring strong communication skills and proficiency in Microsoft Suite. This full-time position offers a structured schedule of 4 days on, 4 days off from 8am to 8pm.

Qualifications

  • Skilled in use of Microsoft Suite (Excel, Word, Outlook).
  • Excellent communication and problem-solving skills.
  • Flexibility in working hours required.

Responsibilities

  • Monitor shipments daily to ensure collection and delivery.
  • Work with customers to develop excellent relationships.
  • Process booking requests and handle customer inquiries.

Skills

Microsoft Suite
Communication skills
Problem solving
Flexibility

Job description

Join to apply for the Customer Service Associate role at UPS

Join to apply for the Customer Service Associate role at UPS

Get AI-powered advice on this job and more exclusive features.

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

This role is 4 days on and 4 days off, 8am till 8pm

Main Duties And Responsibilities

  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
  • Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
  • Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
  • Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
  • Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
  • Entering clinical trial sites into Marken’s internal database (where necessary).
  • Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
  • Preparing, verifying and distributing country specific project documentation.
  • Filing and archiving where required.
  • Attending customer meetings and teleconferences, when required.

Qualifications

  • Skilled in use of Microsoft Suite (Excel, Word and Outlook)
  • Knowledgeable with computers
  • Thorough understanding of Aviation/Airline networks
  • Excellent communication skills and ability to influence others
  • Excellent problem solving and prioritization skills essential
  • Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Truck Transportation

Referrals increase your chances of interviewing at UPS by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Epsom, England, United Kingdom 3 weeks ago

Representative, Customer Relations - United Kingdom LPL

London, England, United Kingdom 11 hours ago

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 2 days ago

Feltham, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Ealing, England, United Kingdom 3 weeks ago

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 2 weeks ago

Customer Relations Executive (temporary contract)

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 6 days ago

Customer Services Advisor - Stratford (442R)

Greater London, England, United Kingdom 1 week ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

Marcus by Goldman Sachs, Customer Support Agent, London

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

Feltham, England, United Kingdom 6 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Staines-Upon-Thames, England, United Kingdom 1 month ago

Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available)

Bracknell, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 hours ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Support Specialist - EMEA

Cover Genius

London

Remote

GBP 28,000 - 33,000

4 days ago
Be an early applicant

Feild sales consultant

Stack Solutions Group

Greater London

Remote

GBP 25,000 - 45,000

4 days ago
Be an early applicant

Customer Operations Specialist New Remote (UK)

Ophelos Limited

London

Remote

GBP 26,000 - 35,000

3 days ago
Be an early applicant

Customer Service Associate (6 month contract)

TE Connectivity

Greater London

On-site

GBP 25,000 - 35,000

2 days ago
Be an early applicant

Customer Service Associate

Greystar (International)

London

On-site

GBP 28,000 - 33,000

4 days ago
Be an early applicant

Customer Service Associate

UPS

London

On-site

GBP 28,000 - 33,000

4 days ago
Be an early applicant

Customer Support Representative

JR United Kingdom

Hounslow

Remote

GBP 24,000 - 28,000

6 days ago
Be an early applicant

Inbound Sales Consultant

JR United Kingdom

London

Remote

GBP 24,000 - 45,000

5 days ago
Be an early applicant

Retail Customer Service Associate- AI Trainer

DataAnnotation

West Bromwich

Remote

GBP 10,000 - 40,000

3 days ago
Be an early applicant