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Customer Service Associate

Greystar (International)

London

On-site

GBP 28,000 - 33,000

Full time

4 days ago

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Job summary

A leading real estate company seeks a Customer Service Associate in London. This role involves delivering outstanding resident experiences and managing administrative tasks to support community events and tenancy procedures. Ideal candidates will demonstrate excellent customer service skills and the ability to build strong relationships.

Benefits

Competitive pension

Healthcare

Holiday allowance

Qualifications

Experience in customer-facing service delivery role is necessary.
Proficient in Microsoft Office packages including Word and Excel.
Knowledge of UK Health and Safety requirements is vital.

Responsibilities

Deliver exceptional customer service and handle queries and complaints.
Participate in marketing activities and community events.
Administer tenancy processes including viewings and move-ins.

Skills

Customer service skills

Relationship building

Organizational skills

Numerical skills

Communication skills

Flexibility

Education

Good level of general education

Tools

Microsoft Office

Booking systems

Databases

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Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Key Role Responsibilities

Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community
Establishes and maintains relationships with clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
Assists with Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Look to maximise efficiency of utilities.

About You

Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
A knowledge and understanding of UK Health and Safety requirements and legislation

Experience & Skills

Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
Flexible approach to work and adaptable to thrive in a changing environment.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Other
Industries
Real Estate, Hotels and Motels, and Hospitality

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