Customer Service Associate

N Family Club; London; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Join a vibrant customer service team at a leading childcare provider, N Family Club. As a Customer Service Associate, you will engage with prospective parents, ensuring a seamless onboarding process. Enjoy competitive salaries, a personal development fund, and a supportive work environment that fosters creativity and growth. We offer extensive benefits including generous holiday, professional development opportunities, and wellness perks.

Benefits

Up to 32 days holiday to start

Personal development fund of £100 per year

Paid time off for N Academy professional development

Childcare discount

Refer a friend bonus of £1000

Wellbeing benefits including free counselling

Qualifications

• Minimum 1 year of relevant customer service or sales experience.
• Experience in a soft-sell role preferred.
• Confident communicator in person and via email.

Responsibilities

• Develop relationships with parents and manage customer pipelines.
• Respond to inquiries and process registrations.
• Follow up inquiries and maximize new member conversions.

Skills

Customer Service

Communication

Organizational Ability

Time Management

Education

Degree or equivalent experience

Tools

Gmail

Job description

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Customer Service Associate

Unleash your potential in 2024: Discover N Family Club’s industry-leading salaries, benefits, and career development pathways!

Who are we looking for

At N, we aim to create an uplifting, one-of-a-kind experience for all our customers. We are seeking a smart & upbeat individual to join our small customer service team and be the face (and voice!) of the business to potential customers. Playing a crucial role in our front-line customer sales and onboarding experience, the right candidate will balance organisational ability & a target-driven attitude with soft skills such as written communication and time management. Above all, they’ll have impeccable people skills — always going the extra mile to delight our customers.

Key responsibilities and tasks:

• The voice of the brand — developing great relationships with our parents over the phone.
• Managing pipelines of new customers end-to-end; processing enquiries & converting them into new N Family Club members.
• Confidently answering questions about our nurseries, educational programme, fees, curriculum, policies, and registration.
• Managing a robust enquiry follow-up process to maximise conversion of potential members. Composing friendly, articulate emails and responding promptly.

About you

• A good degree or 4 years relevant work experience.
• A love for customer service (making people happy!).
• Experience in a ‘soft-sell’ customer service or sales role is preferable.
• Target-driven with the ability to work quickly.
• Confident on the phone and in email communications.
• Familiar with Gmail.
• Highly personable, articulate, passionate, and positive — always seeing the glass as half full.
• Driven by a ‘make it happen’ attitude.
• Hard worker and problem solver.
• Minimum 1 year relevant experience.

What can we offer you

We have a fantastic work environment that encourages creativity, growth, and autonomy. Benefits include:

• Salary £28-29k + performance-related bonus.
• Up to 32 days holiday a year (including bank holidays) to start, rising with length of service.
• Personal development fund of £100 per year.
• Funding and paid time off for professional development through our N Academy.
• Enhanced parental leave pay after 2 years of service.
• 5 days full sick pay; discretionary leave possible.
• Paid training including 1 inset day per year.
• Childcare discount and emergency childcare days.

There's more...

• Round-the-world trip and additional holiday for 5 years of service.
• Refer a friend bonus of £1000 and other incentives.
• Wellbeing benefits including wellbeing week, Headspace, free counselling, ClassPass discount, and hardship fund.
• Season pass loan and cycle to work scheme.
• Promotion opportunities, team culture, parties, and celebrations.

Unlock Dreams with N Family Club - We're For Dreams Of All Sizes!

Department: Admissions

Employment Type: Permanent - Full Time

Location: Shoreditch, London

Workplace type: Hybrid

Compensation: £27,000 - £29,000 / year

What's next?

If you think you have what it takes, click apply and fill in our quick (1 min) application form!

For more about N, our benefits, and work culture, visit our website or our Glassdoor page.

About N Family Club

We began with a dream: to be the highest quality, most loved early years education group in the UK. We envision a future where a focused, curriculum-led approach inspires big dreamers and big career movers, preparing children for an ever-changing world, in a workplace where people thrive!