Saturday Customer Service Assistant - Abingdon

Co-operative Bank plc; Abingdon; Hybrid; GBP 26,000 - 52,000; Part time

Benefits offered by this job

Holiday buy/sell

Annual pay review

Annual Success Share scheme

Parental leave

Service recognition

Job summary

Coventry Building Society is seeking a part-time Customer Service Assistant for the Abingdon branch, working Saturdays 8.45am–12.30pm. You’ll help customers in a friendly, efficient way, handle cash securely, and support the wider Customer Service team.

Overtime opportunities may arise during busy periods. The role focuses on delivering great service, handling payments accurately, and staying up to date with services and policies.

Qualifications

• Excellent communication and people skills are essential.
• Confident talking to lots of people and providing great service.
• Desirable cash handling experience.

Responsibilities

• Support customers at Abingdon branch on Saturdays.
• Deal with cash transactions accurately and efficiently.
• Take calls and assist the broader Customer Service team.

Skills

Cash handling

Customer service

Communication skills

Job description

About the role

We’re looking for a friendly, helpful person to join the team in our Abingdon branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a part time opportunity working 8.45am - 12.30pm every Saturday.It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.

There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.

Benefits include:

• Ability to buy and sell holiday allowance
• Annual pay review
• Annual Success Share scheme
• Maternity, paternity and shared parental leave
• Service recognition

About you

You’ll be a people person with a positive, personable attitude and excellent communication skills . It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate.

Desirable experience will be cash handling and processing details.

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

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