Saturday Customer Service Assistant - Banbury

We’re Coventry Building Society Group; Banbury; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

25 days holiday

Personal pension

Annual Success Share

Parental leave

Wellbeing support

Retail discounts

Service recognition

Job summary

Coventry Building Society Group is seeking a friendly Saturday Customer Service Assistant in Banbury. The role involves handling cash, assisting customers, and supporting a busy branch in a welcoming environment.

You will contribute to a great customer experience while performing admin duties and staying up to date with our services and policies. This part-time position runs 8.45am to 12.30pm every Saturday, with potential overtime during busier periods.

Qualifications

• Experience with handling cash and processing transactions correctly.
• Strong customer service skills with a friendly, helpful approach.
• Good communication skills and ability to engage with diverse customers.
• Able to adapt to a variety of customer needs and tasks on Saturdays.

Responsibilities

• Support a wide range of customers in Banbury branch.
• Provide a great customer experience with care and efficiency.
• Handle cash transactions accurately and securely.
• Take calls and assist with wider Customer Service tasks as needed.
• Assist with admin duties and keep up to date with services and policies.

Skills

Cash handling

Customer service

Communication skills

Flexibility

Job description

# Saturday Customer Service Assistant - BanburyShare roleApplyHave an account? Log in to apply.## Job overviewLocation:BanburyHours:Part Time - Saturday (up to 3.75 hours per week)Closing Date:02 Oct 2026Salary Details:£12.63 per hour## Summary## About the roleWe’re looking for a friendly, helpful person to join the team in our Banbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.**This is a part time opportunity working 8.45am - 12.30pm every Saturday.** It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.Benefits include:* 25 days holiday plus Bank Holidays (pro rata)* Ability to buy and sell holiday allowance* Annual pay review* Personal pension* Annual Success Share scheme* Maternity, paternity and shared parental leave* Extensive wellbeing support* ‘My Lifestyle’ retail discounts* Service recognition## About youYou’ll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate.Desirable experience will be cash handling and processing details.## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.## LocationBanbury