Customer Service Assistant - Norwich

Co-operative Bank plc; Norwich; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Holiday buy/sell

Bank holidays

Discretionary bonus

Pension contributions

Life assurance

Job summary

Coventry Building Society in Norwich is seeking a friendly, customer-focused team member for our local branch. You will help a diverse range of customers, handle cash with care, and respond to enquiries in a welcoming, efficient manner.

The role involves talking to many different people, solving problems, and staying up to date with policies and procedures. It is a full-time, 12-month fixed-term contract, with hours from 08:30–16:00 on weekdays and alternate Saturdays 08:30–12:00.

Qualifications

• Experience in a customer-focused role (e.g. retail, hospitality or call centre).
• Experience interacting directly with customers and providing great service daily.
• Good attention to detail with accurate handling of customer data.

Responsibilities

• Find solutions for customers and provide a great experience.
• Handle cash transactions carefully and accurately.
• Take telephone calls for the Customer Service area.
• Keep up to date with services, policies and procedures and stay on top of admin.

Skills

Customer focus

Customer interaction

Attention to detail

Job description

We’re looking for a friendly, helpful person to join the team in our Norwich branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

This is a full time,12 month fixed term contract role working Monday - Friday 08:30 - 16:00 plus alternate Saturdays 08:30 - 12:00.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society Group here .

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

To be successful in this role its essential you have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Desirable experience will include:

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Coventry-Binley Business Park, Manchester

Vacancy Type Employment Type:

Full Time

Advertising Salary: Salary Details:

£55,170 per annum + discretionary bonus scheme & competitive benefits

Coventry-Binley Business Park, Hybrid, Manchester