Customer Service Assistant - Saturdays - 8 hours - Forest Lodge

Haskins; Farnham; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Generous staff discount

Pension scheme

Health plan

Free on-site parking

Holiday entitlement

Job summary

Haskins Garden Centres in the South of England is recruiting a part-time Customer Service Assistant to work 8 hours every Saturday. You will be the first and last point of contact for customers, processing sales at the tills and responding to enquiries with a friendly and timely approach.

The role includes cash handling, helping customers with product availability, wrapping and packing, and supporting trolley portering.

Qualifications

• Deliver exceptional customer service with a warm, welcoming attitude.
• Ability to work at a steady pace to provide swift, polite service at checkouts.
• Full training provided; previous retail experience is desirable but not required.

Responsibilities

• Process sales at the till point.
• Handle customer enquiries and cash handling.
• Wrap and pack items and assist with general housekeeping.
• Assist with trolley portering and inventory care.
• Support customers with product availability and tips.

Skills

Customer service

Retail experience

Job description

Customer Service Assistant

We are recruiting a Customer Service Assistant on a part-time and permanent basis working 8 hours a week every Saturday.

Pay Rate up to £12.71 per hour

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

We constantly strive to improve the service and experience we offer our customers, that's why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties
• Trolly portering

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

In return we provide:

• Generous Company Discount scheme.
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided