Customer Service Assistant - 12.5 Hours Per Week - Snowhill

Haskins; Crawley; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Company discount

Cycle scheme

Health plan

Charity day

Wellbeing support

Pension

Free on-site parking

Uniform provided

Job summary

Haskins Garden Centres in Crawley are seeking a Customer Service Assistant on a part-time basis (12.5 hours per week: Fridays and Saturdays). You will be the first and last point of contact, handling sales at the till, assisting with enquiries, and providing friendly, timely service to customers.

In return, the company offers a generous benefits package, including a discount scheme, pension, cycle and health plans, charity days, wellbeing support, and free on-site parking.

Qualifications

• Customer service experience preferred.
• Friendly, patient and proactive attitude.
• Ability to work Fridays and Saturdays.

Responsibilities

• Processing sales at the till point
• Handling customer enquiries
• Cash handling
• Wrapping and packing
• General housekeeping duties
• Trolley portering

Skills

Customer service

Communication

Job description

Customer Service Assistant

We are recruiting a Customer Service Assistant on a part-time and permanent basis working 12.5 hours per week, Fridays & Saturdays.

Pay Rate up to £12.71 per hour

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties
• Trolly portering

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

In return we provide:

• Generous Company Discount scheme.
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided