Customer Service Assistant - 12.5 Hours Per Week - Snowhill

Client Careers Site; Crawley; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Generous Company Discount scheme

Retail discount scheme

Cycle Scheme

Health Cash Plan

Charity Day

Mental Health Support

Pension scheme

Free on-site parking

38 days of Holiday (pro-rata)

Uniform provided

Job summary

Haskins Garden Centres is seeking a Customer Service Assistant on a part-time and permanent basis, 12.5 hours per week, Fridays and Saturdays. Pay rate up to £12.71 per hour.

You will greet customers, process sales at the till, handle enquiries, wrap and pack items and assist with general duties. Experience is helpful but full training is provided, with a supportive team and employee benefits.

Qualifications

• Deliver exceptional customer service and assist customers with queries.
• Ability to process sales and handle cash accurately.
• Team player with a welcoming attitude.

Responsibilities

• Processing sales at the till point.
• Handling customer enquiries and providing information on products.
• Cash handling and wrapping/packing items.
• General housekeeping duties and trolley portering.

Skills

Customer service

Communication

Patience

Dependability

Job description

Customer Service Assistant

We are recruiting a Customer Service Assistant on a part-time and permanent basis working 12.5 hours per week, Fridays & Saturdays.

Pay Rate up to £12.71 per hour

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

We constantly strive to improve the service and experience we offer our customers, that's why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties
• Trolly portering

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

In return we provide:

• Generous Company Discount scheme.
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided