Customer Service Assistant - Part Time (Weekends) - Snowhill

Client Careers Site; Crawley; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Generous discount scheme

Retail discount scheme

Cycle Scheme

Health Cash Plan

Charity Day

Mental Health Support

Company pension

Free on-site parking

Up to 38 days of Holiday

Uniform provided

Job summary

Haskins Garden Centres is recruiting a Customer Service Assistant to join our team on weekends in Crawley. The role is part-time and permanent, with a pay rate of up to £12.71 per hour.

You will be the first and last point of contact for customers, processing sales and handling enquiries with a friendly, helpful approach. We value a welcoming personality, a willingness to learn, and the ability to work independently or as part of a team.

Qualifications

• Customer service or retail experience is preferred.
• Friendly, patient, and confident with customers.
• Willingness to learn and work as part of a team.

Responsibilities

• Process sales at the till point.
• Handle customer enquiries and cash handling.
• Wrap and pack items and assist with general housekeeping.

Job description

Customer Service Assistant - Weekends

We are recruiting a Customer Service Assistant on a part-time and permanent basis working every weekend.

Pay Rate up to £12.71 per hour

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties
• Trolly portering

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

In return we provide:

• Generous Company Discount scheme.
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided