Customer Service Assistant/Receptionist

Derby-College; East Midlands; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

LGPS 19.9% employer contribution

Nursery discounts (Outstanding)

TOTUM card / Tastecard

Rail discounts – East Midlands

Microsoft Office with 1TB OneDrive

Onsite salon discount

Free will writing / legal services

Continuous development

Job summary

Derby College Group (DCG) is hiring a Customer Service Assistant/Receptionist for the Student Services team at the Roundhouse Campus in Pride Park, Derby. You will be the first point of contact, greeting visitors and supporting students and staff while delivering excellent customer service.

The role is 2 days per week (7.5 hours each day: Tuesday and Wednesday). Candidates with reception or customer service experience and a willingness to work toward an NVQ Level 2 in Customer Service or

Qualifications

• NVQ Level 2 in Customer Service or Administration is desirable.
• Experience in reception or customer service preferred.
• Capable of using IT and handling enquiries with safeguarding awareness.

Responsibilities

• Greet visitors and be the first point of contact for the college.
• Support students and staff, manage enquiries efficiently, and maintain a welcoming environment.
• Deliver outstanding customer service and assist external partners as needed.

Skills

Customer service

Communication skills

Organisational skills

IT literacy

Enquiries handling

Education

NVQ Level 2

Tools

Microsoft Office

Job description

Derby College Group (DCG) are recruiting a Customer Service Assistant/Receptionist to join our Student Services team based at our historic Roundhouse Campus in Pride Park, Derby.

The Opportunity

As the first point of contact, you will play a vital role in creating a positive and lasting impression whether greeting visitors, supporting students, or assisting staff and external partners. By delivering outstanding customer service, managing enquiries efficiently, and maintaining a friendly and approachable manner, you will help uphold the College’s reputation for excellence and inclusivity.

2days a week 7.5hrs each day Tuesday and Wednesday

About you

You’re a friendly and professional individual with excellent customer service, communication, and organisational skills. Confident using IT and handling enquiries, you stay calm under pressure and adapt well to changing situations. You work effectively both independently and as part of a team, with a good understanding of safeguarding, health and safety, and administrative procedures. Ideally, you bring experience in reception or customer service and hold—or are willing to work towards—an NVQ Level 2 in Customer Service or Administration.

The Benefits

• Membership of the Local Government Pension Scheme with a 19.9% employer contribution
• Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities

Diversity, Inclusion and Belonging

We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.

Safeguarding statement

DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.

Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.