Campus Front Desk & Student Services Coordinator

Derby-College; East Midlands; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

LGPS 19.9% employer contribution

Nursery discounts (Outstanding)

TOTUM card / Tastecard

Rail discounts – East Midlands

Microsoft Office with 1TB OneDrive

Onsite salon discount

Free will writing / legal services

Continuous development

Job summary

Derby College Group (DCG) is hiring a Customer Service Assistant/Receptionist for the Student Services team at the Roundhouse Campus in Pride Park, Derby. You will be the first point of contact, greeting visitors and supporting students and staff while delivering excellent customer service.

The role is 2 days per week (7.5 hours each day: Tuesday and Wednesday). Candidates with reception or customer service experience and a willingness to work toward an NVQ Level 2 in Customer Service or

Qualifications

• NVQ Level 2 in Customer Service or Administration is desirable.
• Experience in reception or customer service preferred.
• Capable of using IT and handling enquiries with safeguarding awareness.

Responsibilities

• Greet visitors and be the first point of contact for the college.
• Support students and staff, manage enquiries efficiently, and maintain a welcoming environment.
• Deliver outstanding customer service and assist external partners as needed.

Skills

Customer service

Communication skills

Organisational skills

IT literacy

Enquiries handling

Education

NVQ Level 2

Tools

Microsoft Office

Job description

Derby College Group (DCG) is hiring a Customer Service Assistant/Receptionist for the Student Services team at the Roundhouse Campus in Pride Park, Derby. You will be the first point of contact, greeting visitors and supporting students and staff while delivering excellent customer service.

The role is 2 days per week (7.5 hours each day: Tuesday and Wednesday). Candidates with reception or customer service experience and a willingness to work toward an NVQ Level 2 in Customer Service or