Customer Service Assistant (Positions - 3)

Briggs Marine Group; Dover; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Pension

Life Assurance

Cycle to Work scheme

Job summary

Briggs Marine Group in the Port of Dover is seeking a Port Service Operations staff member. You will handle check-in, reservations, sales and administration, Marshalling and directing traffic for loading and discharge, and support baggage handling and terminal operations.

You will work with managers and colleagues, use a handheld VHF radio, and operate company vehicles. The role offers a pension, life assurance, Cycle to Work and opportunities for training and progression in a stable environment.

Qualifications

• Communicating effectively with Managers, Team Leaders, colleagues, and other stakeholders, to provide an effective and professional service.
• To be fully conversant with all Irish ferries’ IT procedures and processes
• To be fully compliant with all company and Port of Dover (PODSOP) procedures

Responsibilities

• Communicating effectively with Managers, Team Leaders, colleagues, and other stakeholders, to provide an effective and professional service.
• To be fully conversant with all Irish ferries’ IT procedures and processes
• To be fully compliant with all company and Port of Dover (PODSOP) procedures
• Work as directed, by Managers, Team Leaders regarding other port operations as may be required.

Job description

The Company

Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing just around 800 dedicated members of staff.

Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition.

Our core values support the Company’s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company’s culture for future success.

The Role

To work in Port Service Operations which will include but not limited to checking in, reservations, sales and administration, Marshalling and directing of all traffic for loading and discharge at various locations both in and around the Port of Dover. Freight and passenger check in. Checking of IMDG cargo. Vessel Husbandry inc. forklift operations

Responsibilities:

• Communicating effectively with Managers, Team Leaders, colleagues, and other stakeholders, to provide an effective and professional service.
• To be fully conversant with all Irish ferries’ IT procedures and processes
• To be fully compliant with all company and Port of Dover (PODSOP) procedures
• Work as directed, by Managers, Team Leaders regarding other port operations as may be required.
• Operating a hand-held VHF radio, for communicating with colleagues or vessels.
• Driving a company vehicle, for the purpose of transporting yourself and other work colleagues to a work site.
• Marshall and direct traffic for loading, discharge, and waiting areas.
• Assist in Baggage handling requirements for foot passengers.
• Operate check in facilities for both Passenger and freight booths.
• To deploy, monitor and empty Garbage facilities.
• Passenger and freight terminal operations
• Carry out any other duties deemed appropriate by the management, at any other Briggs sites.
• Be competent in the use of all company client IT systems and hardware.

What's in it for you

We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment.

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining.

Next Steps

You must be able to provide relevant documentation confirming that you have the right to work in the UK.