Customer Service Assistant Over 18

TN United Kingdom; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and entertaining team where your role as a Customer Service Assistant will be key to creating memorable experiences for our guests. In this dynamic environment, you'll engage with customers, assist with bookings, and ensure the centre remains clean and welcoming. With opportunities for career development and a fun workplace culture, this position is perfect for those who thrive in a lively setting. If you're ready to bring your enthusiasm and customer service skills to a place that values fun and teamwork, this is the opportunity for you!

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6 hours or more)

Enhanced Maternity, Paternity, Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

Qualifications

• Energetic and positive attitude with a determination to excel in customer service.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Deliver exceptional customer experiences at reception and during service.
• Maintain cleanliness and assist with food and drink preparation.

Skills

Customer Service

Communication Skills

Flexibility

Teamwork

Multi-tasking

Job description

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Client:

Location:

York, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

5c9116f50555

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling.
We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player
• Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).