Customer Service Assistant (Food Retail)

TN United Kingdom; Bramford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking Customer Service Assistants to enhance their food retail experience. This role involves engaging with customers, supporting high service standards, and working collaboratively with a motivated team. With a focus on community engagement, the ideal candidate will be friendly, reliable, and eager to learn. The company offers competitive pay, generous holiday, and numerous discounts, making it a great place to grow your career in retail. If you're over 18 and ready to make a difference, this opportunity is perfect for you!

Benefits

20% discount in food stores

22 days holiday plus bank holidays

Access to colleague communications app

Enhanced family leave and pay

Award-winning training and apprenticeship programmes

Financial wellbeing support

Qualifications

• Friendly and approachable demeanor is essential.
• Basic numeracy, literacy, and IT skills required.

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community and attract new customers.

Skills

Customer Service

Teamwork

Numeracy

Literacy

IT Skills

Job description

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Client:

East of England Co-op

Location:

Bramford, United Kingdom

Job Category:

Retail

-

EU work permit required:

Yes

Job Reference:

0225de3551f8

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Vacancy Introduction
APPLY NOW, THERE IS NO NEED FOR A CV!
Normal working pattern for this role:
Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
Click on the video below to meet Bertie & Becky who are both Customer Service Assistants (CSA) at our co-op. They tell us more about what it is like to work as a CSA in our food stores.
Role Responsibility
As a CSA (Food Retail) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role.
The Ideal Candidate

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Package Description
What’s in it for you
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across ’s of high street and online retailers
• Financial wellbeing support, including Wagestream