Customer Service Assistant - Manchester

Tenpin Ltd; Greater Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading entertainment company as a Customer Service Assistant. Deliver exceptional customer service in a dynamic environment featuring bowling, escape rooms, and arcade games. Embrace a fun workplace culture that values energy, confidence, and growth opportunities for career advancement.

Benefits

Retailer discounts (Tenpin Treats)

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced parental leave

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Determined and enthusiastic, able to work in a fast-paced environment.
• Fully flexible, including evenings and weekends.
• Approachable and helpful with a strong attention to detail.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Maintain cleanliness and prepare food and drinks across various departments.
• Address enquiries, identify sales opportunities, and host events.

Skills

Customer service

Communication

Team player

Attention to detail

Flexibility

Job description

View more categories View less categories Sector Restaurant, Catering & Hospitality jobs ,Waiting Staff ,Retail jobs ,Retail Assistant ,Retail Customer Service Assistant Job Type Part Time

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player
• Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.

Company

Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk)is one of the UK's largest bowling operators, with 40entertainment centres spread across the UK.

Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard.

We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.

With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years.

Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

Do you fancy being on the Winning Team?

Are you fun loving, hard working and maybe just a little bit bonkers about bowling? If so, we want you on board!

Website http://www.tenpin.co.uk/ Mini-site Tenpin Ltd Telephone [phone] Location Aragon House
Milton Keynes
Bedfordshire
MK43 0EQ
GB

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