Enable job alerts via email!

Account Manager

PHMG

Greater Manchester

On-site

GBP 30,000 - 45,000

Full time

2 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

PHMG is looking for an Account Manager to enhance post-sale success for CCE clients in Greater Manchester. This role focuses on technical excellence, client satisfaction, and fostering strong relationships. You'll serve as a key advisor, ensuring clients realize the value of our services while collaborating with various internal teams. If you have a proactive approach, strong problem-solving abilities, and experience in account management, join us to help elevate client experiences!

Benefits

Competitive salary and rewards

Career development and progression

Free gym membership at PureGym

All expenses paid company events

Birthday time off

On-site barber and beautician

Exciting social scene and lively atmosphere

Creative, spacious offices

Fundraising initiatives for PHMG Foundation

Cycle to work scheme

Qualifications

Proven experience in technical account management or client success.
Strong problem-solving skills and troubleshooting abilities.
Exceptional communication skills with a client-first mindset.

Responsibilities

Serve as the trusted technical advisor for CCE clients.
Manage and resolve technical queries to ensure optimal performance.
Drive client engagement and promote deeper adoption of features.

Skills

Problem-solving

Technical troubleshooting

Client communication

Relationship building

PHMG Greater Manchester, England, United Kingdom

Account Manager

PHMG Greater Manchester, England, United Kingdom

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are seeking an Account Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering.

You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy.

Key Responsibilities:

Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation.
Manage and resolve technical queries quickly and professionally to ensure optimal service performance.
Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation.
Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions.
Monitor account health and proactively identify risks or areas for improvement.
Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG.
Document client feedback and contribute to continuous improvement of CCE offerings.
Support a global client base while working core hours aligned to North America.

Experience Required

Proven experience in technical account management, client success, or delivery management roles, ideally in a SaaS, telecommunications, or media/technology environment.
Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting.
Exceptional communication and interpersonal skills, with a client-first mindset.
A proactive and organised approach to managing multiple accounts and priorities.
Ability to work independently and as part of a cross-functional team.

What you’ll get in return:

Competitive salary and rewards
Career development and progression directly linked to your performance
Free gym membership at PureGym
All expenses paid company events in sought after venues
Birthday time off to celebrate
On-site barber and beautician
Exciting social scene and lively atmosphere
Creative, spacious offices with breakout areas and bar
Fundraising initiatives for our registered charity – the PHMG Foundation
Cycle to work scheme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at PHMG by 2x

Get notified about new Account Manager jobs in Greater Manchester, England, United Kingdom.

Stockport, England, United Kingdom 2 weeks ago

Stockport, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 week ago

Greater Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 4 days ago

Salford, England, United Kingdom 3 weeks ago