Customer Service Assistant (Food Retail)

East of England Co-op; Norwich; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading co-operative in Norwich is seeking a Customer Service Assistant to join their team. The role focuses on delivering exceptional customer service, supporting product presentation and compliance, and engaging with the community. Ideal candidates are friendly, reliable team players with good communication skills and a willingness to learn.

Qualifications

• Friendly and approachable.
• A reliable team player.
• Effective communication skills.
• A positive attitude.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic numeracy, literacy, and IT skills.

Responsibilities

• Support store in delivering high standards of customer service.
• Ensure product availability and compliance.
• Engage with the community and customers.

Skills

Effective communication skills

Basic numeracy

Basic literacy

IT skills

Friendliness

Team player

Positive attitude

Engaged and self-motivated

Willingness to learn and adapt

Job description

Customer Service Assistant (Food Retail), Norwich

Client: East of England Co-op

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Reference: 9450227a9aa7

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Vacancy Introduction

APPLY NOW, THERE IS NO NEED FOR A CV!

Normal working pattern for this role:

Working Day: Sunday 6am - 12pm

Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at the time of advertisement and may be subject to change.

Meet Bertie & Becky: Click on the video below to learn more about what it is like to work as a Customer Service Assistant in our co-op stores.

Role Responsibilities

As a CSA (Food Retail), you will support your store in delivering high standards of customer service, product availability, presentation, compliance, and community engagement.

You will work as part of a diverse and motivated team dedicated to attracting and delighting customers daily, supporting the growth and evolution of our business.

The Ideal Candidate

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

All other roles: Our co-op recruits only individuals who have passed the school leaver’s age. To find out the school leaver age, please visit the provided link.