Customer Service Assistant (Food Retail)

East of England Co-op; Ipswich; On-site; GBP 10,000 - 40,000; Part time

Job summary

East of England Co-op is seeking a part-time Customer Service Assistant in Ipswich to enhance customer satisfaction, product presentation, and community engagement. Candidates must be over 18 and bring positive attitudes and essential communication skills. Competitive pay, discounts, and career growth opportunities are offered.

Benefits

20% store discount and other benefits

22 days holiday plus bank holidays

5% employer pension contribution

Training and apprenticeship opportunities

Financial wellbeing support, including Wagestream

Qualifications

• Over 18 roles due to requirements.
• Friendly, approachable, reliable.
• Effective communicator with basic numeracy and IT skills.

Responsibilities

• Support high standards of customer service and product availability.
• Work with a motivated team to attract and delight customers.
• Engage with the community and support business growth.

Skills

Effective communication skills

Basic numeracy

Basic literacy

IT skills

Friendly and approachable

Reliable team player

Positive attitude

Engaged and self-motivated

Willingness to learn

Ability to adapt

Job description

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Client:

East of England Co-op

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

989e138866b1

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Vacancy Introduction

APPLY NOW, THERE IS NO NEED FOR A CV!

Normal working pattern for this role:

Working Day: Saturday 1pm - 5pm

Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Click on the video below to meet Bertie & Becky who are both Customer Service Assistants (CSA) at our co-op. They tell us more about what it is like to work as a CSA in our food stores.

Role Responsibility

As a CSA (Food Retail), you will support your store in delivering high standards of customer service, product availability, presentation, compliance, and community engagement.

You will work as part of a diverse and motivated team that aims to attract and delight customers daily, supporting business growth and evolution.

Want to know more? Take a look at our detailed job description.

The Ideal Candidate

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Over 18 roles

Applicants must be aged 18 or over due to role requirements.

Package Description

What’s in it for you

At East of England Co-op, we invest in our colleagues' growth and career progression through:

• Competitive pay rates
• 20% store discount and other benefits
• 22 days holiday plus bank holidays, increasing with service
• 5% employer pension contribution
• Death in service benefit
• Access to The Loop app
• Enhanced family leave and pay
• Training and apprenticeship opportunities
• Discounts across high street and online retailers
• Financial wellbeing support, including Wagestream