Customer Service Assistant - Branch

The Cumberland Group.; Wigton; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their team. This role is centered around delivering exceptional service and ensuring a positive experience for customers. You will be the face of the organization, helping customers with their banking needs while promoting a range of brilliant products and services. This position offers the chance to work in a supportive environment that values personal growth and community impact. If you are passionate about helping others and thrive in a customer-facing role, this opportunity is perfect for you.

Qualifications

• Passion for delivering outstanding customer experiences.
• Exceptional communication and organisational skills required.

Responsibilities

• Provide efficient cashiering service and support customer needs.
• Work collaboratively with other areas across the business.

Skills

Customer Service

Communication Skills

Organisational Skills

Confidence in Customer Interaction

Job description

Salary Up to £25,532 on successful completion of training

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

This role may require travel between branches within the Cluster.

About You

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer facing environment and motivated to achieve key objectives

Interested

The closing date for this vacancy is 02 May 2025.

The Company

We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.