Customer Service Assistant - Branch

The Cumberland Group.; Ulverston; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading customer-owned organization is seeking a Customer Service Assistant in Ulverston. This full-time role focuses on delivering exceptional customer experiences through efficient service and collaboration across branches. Ideal candidates will possess strong communication skills and a passion for helping others.

Qualifications

• Passion for delivering outstanding customer experiences.
• Confidence in a customer-facing environment.
• Motivation to achieve objectives.

Responsibilities

• Provide efficient cashiering services.
• Identify opportunities to assist customers.
• Discuss products and services confidently.

Skills

Communication

Organizational Skills

Customer Service

Job description

Salary Up to £25,532 on successful completion of training

Location: Ulverston

This is a Permanent, Full Time vacancy that will close in 11 days at 23:59 BST.

The Vacancy

We aim to make a positive difference in the lives of our customers, communities, and employees. As a customer-owned organization, we are passionate about doing the right thing and helping people achieve their goals. Whether it's supporting customers in saving for their future or buying their dream homes, assisting our communities, or investing in our staff's career development, our goal is to brighten the lives of those we serve and work with.

About the Role

Exceptional service at The Cumberland is essential. Our customers trust us to provide the best experience, regardless of external circumstances. As a Customer Service Assistant, you will be part of a team dedicated to delivering outstanding customer service. Your responsibilities include providing efficient cashiering services, identifying opportunities to assist customers, confidently discussing our products and services, and addressing customer needs. There will also be opportunities to collaborate with other areas within the business.

This role may require travel between branches within the Cluster, including Barrow & Ulverston.

About You

• A passion for people and delivering outstanding customer experiences
• Excellent communication and organizational skills
• Confidence in a customer-facing environment and motivation to achieve objectives

Interested?

The closing date for this vacancy is 03 June 2025.

The Company

We strive to create a banking experience that is kinder to people and the planet.

As a purpose-led organization without public or private shareholders, we reinvest 100% of our profits into our business. This allows us to remain financially strong, socially responsible, and focused on our people, planet, and communities.