Customer Service Assistant - Branch

TN United Kingdom; Barrow-in-Furness; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading customer-owned organization in Barrow-in-Furness is seeking a Customer Service Assistant. This role focuses on delivering exceptional service, engaging with customers, and addressing their needs effectively. The ideal candidate will possess strong communication skills and a passion for customer experience, contributing to a positive environment for both customers and colleagues.

Qualifications

• Passion for people and delivering excellent customer experiences.
• Exceptional communication and organizational skills.
• Confidence in a customer-facing environment.

Responsibilities

• Provide efficient cashiering and assist customers.
• Discuss products and services confidently.
• Address customer needs and collaborate with other teams.

Skills

Communication

Organizational Skills

Customer Service

Job description

Job Description

We aim to make a positive difference in the lives of our customers, communities, and employees. As a customer-owned organization, we are passionate about doing the right thing and helping people achieve their goals. Whether it's supporting our customers in saving for their future or buying their dream homes, assisting our communities around our region, or investing in our staff's career ambitions, we strive to brighten the lives of those we serve and work with.

About the Role

Exceptional service at The Cumberland is essential. Our customers rely on us to provide the best experience, regardless of global circumstances. As a Customer Service Assistant, you will be part of a team dedicated to delivering outstanding customer service. Your responsibilities include providing efficient cashiering, identifying opportunities to assist customers, confidently discussing our products and services, and addressing customer needs. There will also be opportunities to collaborate with other parts of the organization.

This role may require travel between branches within the Cluster, including Barrow & Ulverston.

About You

• A passion for people and delivering excellent customer experiences
• Exceptional communication and organizational skills
• Confidence in a customer-facing environment and motivation to achieve objectives

Interested?

The closing date for applications is 03 June 2025.