Customer Service Assistant Apprentice

The Skills Company; St Helens; Remote; GBP 12,000 - 16,000; Full time

Job summary

The Skills Company in St Helens is hiring a Customer Service Assistant Apprentice. The role is telephone-based and customer-facing, supporting existing client relationships. You will be supported by The Growth Company throughout the apprenticeship.

You will complete off-the-job training and coursework, with GCSE Maths & English at grade A*-C/9-4, and develop skills in customer service, sales awareness, and IT systems usage as part of the programme.

Qualifications

• GCSE Maths and English at grade A*-C/9-4 required.
• Friendly, approachable and confident communicating with people.
• Willing to learn and develop skills during apprenticeship.

Responsibilities

• Make and take regular phone calls to existing clients to build relationships.
• Identify opportunities for new business from existing clients during calls.
• Handle inbound customer enquiries via phone, email and in person.
• Support resolution of queries and complaints, escalating when needed.
• Maintain accurate records of client conversations on internal systems.
• Follow up on new business leads with the sales team.
• Build strong relationships to ensure a consistent customer experience.
• Participate in all elements of the apprenticeship programme.

Skills

Phone communication

Customer service mindset

Listening skills

IT literacy

Team collaboration

Education

GCSE Maths & English (A*-C/9-4)

Job description

About This Opportunity

An enthusiastic Customer Service Assistant Apprentice is needed to join the team in St Helens. This is a telephone-based, customer-facing role at the heart of our existing client relationships.

Key Responsibilities

• Make and take regular phone calls to existing clients to maintain and develop strong working relationships
• Proactively identify opportunities for new business from existing clients during calls and pass these on to the relevant team
• Handle inbound customer enquiries via phone, email, and in person in a friendly and professional manner
• Support the resolution of customer queries and complaints, escalating where necessary
• Maintain accurate, up-to-date records of all client conversations and outcomes on internal systems
• Work closely with the sales team to follow up on new business leads generated from client calls
• Build strong working relationships with clients and colleagues to support a positive, consistent customer experience
• Take part in all elements of the apprenticeship programme, including off-the-job training and coursework

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Friendly, approachable, and confident communicating with a range of people
• Reliable
• Punctual
• Willing to learn

Skills

• A genuine interest in customer service and delivering a great customer experience over the phone
• Confident and comfortable speaking with clients on the phone on a regular basis
• Curious about sales and keen to learn how new business is identified and developed from existing relationships
• Good listening skills and a positive, can-do attitude
• Comfortable using basic IT systems (email, Microsoft Office, etc.)