Customer Service Assistant

Seven Group Holdings Limited; Wisbech; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexibility: FT/PT

Professional growth

Locum benefits

Supportive environment

Job summary

Seven Resourcing is seeking a Customer Service Assistant in Wisbech to join a busy team delivering friendly, professional reception and multi-channel customer support. The role offers flexibility as full-time or part-time, with duties spanning enquiries, stakeholder coordination, and service improvements.

Ideal candidates will have English GCSE or equivalent and NVQ Level 2 in Customer Service, with experience across in-person, online, and phone interactions.

Qualifications

• English GCSE grade C or above or equivalent literacy.
• NVQ Level 2 in Customer Service or equivalent.
• Experience in customer service across face-to-face, online and telephone channels.

Responsibilities

• Deliver a professional reception service and manage enquiries per Customer Service Standards.
• Provide multi-channel customer support and respond promptly to urgent matters within SLAs.
• Collaborate with the Customer Services team to meet shared objectives and support contact centre colleagues.
• Identify and redirect specialist enquiries according to procedures to assist vulnerable customers.
• Treat customers with courtesy and respect and coordinate with external organisations for non-English speakers.
• Build and maintain relationships with building occupiers and external services to improve service quality.
• Manage administrative duties to uphold service delivery and contribute to service improvements.

Skills

Communication

Active listening

Team collaboration

IT systems

Problem solving

Time management

Education

English GCSE or equivalent

NVQ in Customer Service Level 2

Tools

Windows

MS Office

Job description

Customer Service Assistant required for an ongoing opportunity within Customer Service in Wisbech. Embark on an exciting journey in the vibrant town of Wisbech and join an energetic team dedicated to delivering exceptional service. This role is available on both a full-time and part-time basis and offers an excellent platform for individuals eager to embrace new challenges and thrive in a dynamic environment.

Perks and benefits:

• Full Time / Part Time: Flexibility is key. Whether you prefer the buzz of full-time work or need the balance of part-time, this role can accommodate your lifestyle while ensuring you thrive
• Professional Growth: Enjoy continual development opportunities through training sessions and skill enhancement workshops
• Locum Work Benefits: Relish the freedom and variety that locum work offers while gaining exposure to diverse situations and challenges
• Supportive Environment: Work within a team that values open communication, encouragement, and mutual support

What you will do:

• Deliver a professional, customer-focused reception service, efficiently managing a variety of duties and ensuring all enquiries align with the council's Customer Service Standards
• Provide a multi-channel customer service experience, responding to urgent matters promptly while maintaining compliance with performance standards and service level agreements
• Work collaboratively with the Customer Services team, contributing to shared objectives and maintaining alignment with contact centre colleagues
• Identify specialist enquiries and redirect them in line with operational procedures to ensure positive outcomes, particularly for vulnerable customers
• Treat all customers with courtesy and respect, working with external organisations to ensure equitable responses for non-English speaking customers
• Maintain and build effective relationships with building occupiers and external services to enhance site and service quality
• Manage administrative responsibilities to uphold service delivery standards and actively contribute to ongoing service quality improvements

• English GCSE at Grade C or above or proven literacy skills
• NVQ in Customer Service - Level 2 or equivalent

Knowledge and Experience:

• Confident understanding and application of Customer Service principles and procedures
• Experience interacting with customers face-to-face, online, and by telephone
• Demonstrable commitment to continuous professional development in customer service
• Working knowledge of Windows and Microsoft packages

Skills:

• Excellent verbal and written communication skills with a strong commitment to customer service
• Active listening and strong empathetic skills
• Positive, outgoing, and solution-focused approach
• Ability to use IT systems accurately and manage multiple tasks effectively
• Strong problem-solving skills and adaptability
• Self-motivated, collaborative, and flexible with effective time management skills

Wisbech offers a charming blend of historical heritage and modern amenities. With its strong community spirit, bustling markets, and picturesque surroundings, it provides a welcoming environment where work-life balance is truly valued.

Working with Seven Resourcing:

At Seven Resourcing, we connect skilled professionals with top-tier roles. With over 3,000 'Excellent' Trustpilot reviews and a reputation for award-winning service, we are dedicated to securing competitive rates in roles tailored to your expertise.