Customer Service Assistant

East of England Co-op; Wickham Market; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in our food stores

22 days holiday plus bank holidays

Employer pension contribution

Death in service benefit

Flexible shift patterns

Award-winning training and apprentices

Discounts across 900 retailers

Financial wellbeing support

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to support store operations, maintain high standards of service and presentation, and engage with the local community.

You will join a friendly, reliable team with flexible day shifts, including evenings and weekends, and opportunities to grow through training and apprenticeships.

Qualifications

• Friendly and approachable with a positive outlook.
• Reliable team player who communicates well.
• Effective written and spoken communication skills.
• Willing to learn and adapt to new tasks.
• Basic numeracy and literacy for everyday store tasks.
• Good IT skills for standard store systems.

Responsibilities

• Support the store to deliver high standards of customer service.
• Ensure product availability and presentation is maintained.
• Assist with compliance and procedures across store operations.
• Engage with local community and customers to build relationships.

Skills

Friendly

Team player

Communication

Positive attitude

Willing to learn

Numeracy

Literacy

IT skills

Job description

Come and join our team!As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Working pattern

Normal working pattern for this role: Working DayShift start/end timeMonday1pm - 10pm Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• *Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• * Enhanced on statutory terms, subject to service criteria.