Customer Service Assistant

We Manage Jobs(WMJobs); West Midlands Combined Authority; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team at Sandwell Libraries and Archives in a customer-centric role. You'll deliver high-quality services to diverse users, engage in promotional activities, and support access to library resources. This fixed-term position offers generous annual leave, progression opportunities, and the chance to be part of an energised team dedicated to enriching the community's library experience.

Benefits

Generous annual leave entitlements

Access to the Local Government Pension Scheme

Employee benefits scheme with retail discounts

Salary sacrifice schemes for cars, bikes, technology

Employee assistance and counselling service

Annual leave purchase scheme

Wide variety of learning and development opportunities

Qualifications

• Experience in a team environment.
• Required to work every Saturday.
• Ability to promote library services through outreach.

Responsibilities

• Provide high-quality service to all library users.
• Responsible for tasks related to services and events.
• Support customers in accessing various library services.

Skills

Excellent customer service skills

Experience of co-operating with others

Experience of working with adults and children

Excellent I.T skills

Job description

This post is fixed term until October 2025 due to recruitment backfill

We are looking to appoint committed and enthusiastic people into this interesting and challenging role within Sandwell Libraries and Archives.

The person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need

• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children
• Excellent I.T skills You will be required to work every Saturday.
• This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements.
• In exchange, this is a highly valued role you will become part of a forward thinking and energised team.

Why work for us?

• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes:
• An exclusive retail discounts portal
• Salary sacrifice schemes for cars, bikes, technology and car parking
• An employee assistance and counselling service
• Annual leave purchase scheme
• A wide variety of learning and development opportunities

Interview date week commencing 16/7/2025

For an informal discussion, please contact:[e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:[e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visithttps://www.sandwell.gov.uk/counciljobs

Click hereto find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: [e-mail]

https://www.sandwell.gov.uk/WeAreSandwell/council/story

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