Customer Service Assistant

Wickes; Sefton; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension contributions up to 10%

Annual leave up to 35 days

Colleague discount

Job summary

Wickes is seeking a customer-focused team member for an in-store role in the United Kingdom. You will assist customers, help maintain stock, and contribute to a friendly shopping environment.

The position involves evenings and weekend shifts as part of a 12-16 hour weekly schedule. You’ll receive training and development opportunities, a benefits package including a gain share bonus, pension contributions, and generous annual leave.

Qualifications

• Experience in a similar role is preferred.
• Ability to deliver high levels of customer service.
• Comfortable handling cash and POS transactions.

Responsibilities

• Assist customers and provide a high level of service.
• Ensure store is tidy and stock is in the right place.
• Support deliveries and checkout processes as needed.

Skills

Customer service

Retail experience

Cash handling

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Hours/shifts

• 12-16 hours per week
• A couple of evening shifts
• 6 hour day every weekend (mostly on a Sunday, but may change sometimes so flexibility needed)

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age