Customer Service Assistant

The Coventry Building Society; Kilsby; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

28 days holiday plus bank holidays

Holiday buy/sell scheme

Annual discretionary bonus scheme

Personal pension with enhanced contrib

Maternity, paternity and shared Par?al

Extensive wellbeing support

Life assurance (6x annual salary)

Job summary

Coventry Building Society in Rugby is seeking a friendly Customer Service Assistant to support local customers in branch. You’ll help with everyday banking, process transactions, and provide a great customer experience.

This full-time role requires good communication, accuracy with data and cash handling, and a proactive approach to problem-solving in a busy community setting. As part of our team, you’ll engage with diverse customers, contribute to a welcoming environment, and uphold our

Qualifications

• Experience in a customer-focused role (retail, hospitality, or call centre).
• Direct interaction with customers and delivering great service daily.
• Strong attention to detail when processing customer data or details.

Responsibilities

• Dealing with cash transactions carefully and accurately.
• Taking telephone calls for the Customer Service area.
• Finding solutions for customers and keeping up to date with services, products, policies, and procedures.
• Supporting admin tasks and data entry as needed.

Skills

Customer service excellence

Communication skills

Cash handling

Data entry / computer literacy

Interpersonal skills

Tools

POS systems

Job description

Customer Service Assistant

Coventry Building Society View all jobs
Location: Rugby, Warwickshire
Employment Type: Permanent
Work Pattern: Full-time

8 hours ago

We're looking for a friendly, helpful person to join the team in our Rugby branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full-time role working 8.45am - 5pm Monday and Friday with every other Saturday 8.45am - 12.30pm.

This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, products, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays


• Holiday buy/sell scheme


• Annual discretionary bonus scheme


• Personal pension with enhanced contributions


• Maternity, paternity and shared parental leave


• Extensive wellbeing support


• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

For this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you'll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)


• Experience of interacting directly with customers and providing a great service on a daily basis


• Good attention to detail with experience of processing customer details or data accurately


• Computer literate with the ability to navigate quickly and confidently around systems

Experience in these areas would be helpful:

• Experience of cash handling


• Following policies and processes


• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.

Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892).

Principal Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ.