Customer Service Assistant

Allstaff; Renfrew; On-site; GBP 21,000 - 26,000; Full time

Job summary

Allstaff Office Division is seeking a Cash Office / Customer Services Agent in Renfrew. The role blends cash office duties with customer service and general administration, suitable for an organised, reliable person with great attention to detail and strong communication skills.

Full-time, 35 hours per week, Tuesday to Saturday, 8:30am–5:00pm, with additional Friday/Saturday shift coverage as needed. Based in Renfrew, UK.

Qualifications

• Experience in customer service or cash office advantageous.
• Strong communication and active listening skills.
• High level of accuracy and attention to detail.
• Proactive attitude and commitment to customer service.
• Ability to work independently and in a team.
• Competence in Microsoft Outlook and email communication (essential).
• No formal qualification or minimum years of experience required; practical experience considered.

Responsibilities

• Manage daily cash office activities with accurate and secure transactions.
• Count and reconcile cash using manual methods and counting equipment.
• Maintain customer and payment records and update customer accounts.
• Recognise potentially fraudulent currency when required.
• Prepare banking documentation and arrange cash for collection.
• Carry out end-of-shift reconciliations and secure storage until collection.
• Deliver professional customer service.

Skills

Customer service

Cash handling

Communication

Attention to detail

Microsoft Outlook

Teamwork

Problem solving

Tools

Cash counting equipment

Job description

Allstaff Office Division are delighted to bring to the market the role of Cash Office / Customer Services Agent, based in Renfrew. This permanent, full-time opportunity combines cash office responsibilities with customer service and general administration. The position would suit an organised, reliable individual with excellent attention to detail, strong communication skills and a customer-focused approach.

Key Responsibilities

• Manage daily cash office activities, ensuring transactions are handled accurately and securely.
• Count and reconcile substantial cash amounts, using both manual methods and automated counting equipment.
• Maintain accurate customer and payment records, including updates to customer accounts.
• Recognise potentially fraudulent currency where required.
• Prepare banking documentation and arrange cash for collection.
• Carry out end-of-shift reconciliations and ensure cash is stored securely until collection.
• Deliver a professional and helpful service when assisting customers.

Customer Services Duties

• Serve as a main point of contact for customers, handling incoming and outgoing telephone calls professionally.
• Respond to enquiries and manage complaints in a courteous and effective manner.
• Keep customer and order information accurate and up to date.
• Undertake general administrative tasks to support daily operations.
• Build a sound understanding of products and stock to assist customers and support the ordering process.

About You

• Previous experience in customer service and/or a cash office environment would be advantageous.
• Strong communication and active listening skills.
• A high level of accuracy and attention to detail.
• A proactive attitude and a commitment to providing excellent customer service.
• The ability to work effectively both independently and within a team.
• Competence in Microsoft Outlook and email communication (essential).
• No formal qualification or minimum number of years of experience is required. Relevant practical experience will be considered.

Working Hours

Full-time: 35 hours per week; Working pattern: Tuesday to Saturday; Standard hours: 8:30am – 5:00pm (45 min unpaid break); Friday cash office cover: 8:00am – 4:30pm (45 minute unpaid break); Saturday cash office cover: 8:00am – 12:00pm Flexibility is required to meet business needs and provide cover within the team.