Customer Service Assistant - Part Time

The Range; Newark on Trent; On-site; GBP 8,000 - 12,000; Part time

Job summary

The Range is seeking a part-time Customer Service Assistant at Beacon Hill Retail Park in Newark. You will be the face of The Range, delivering friendly service and guiding customers through a great one-stop shopping experience.

Ideal candidates will be polite, approachable and calm under pressure, with problem-solving skills and the ability to work well in a team and take initiative. Training and development opportunities are available.

Qualifications

• To be successful in this role, you must be willing to provide the very best customer service experience to our customers.
• Problem-solving skills and the ability to think quickly, follow instructions, work as a team and take initiative are desirable.
• Your day will be varied with tasks including assisting customers, processing transactions and ensuring a positive experience.

Responsibilities

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions
• Making sure that the customer's experience is a positive one.

Skills

Customer service

Problem-solving

Teamwork

Communication

Job description

Customer Service Assistant - Part Time

Beacon Hill Retail Park, Northern Road, Newark, Nottinghamshire, NG24 2EJ

As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The Range as the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impression. You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.

What are we looking for?

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role. Your day will be varied, and will include a combination of the following tasks:

• Answering customer enquiries.


• Giving information and helping to solve customer problems.


• Being the first point of contact for dealing with returned goods.


• Processing till transactions


• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.