Customer Service Assistant

Hairby Zindzi; Peacehaven; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme (EAP)

Pension plan with Mauve Group

Mauve Academy – learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Optical benefits

Domestic/international travel

Team meet-ups

Company-wide events

Job summary

Hair by Zindzi is seeking a Customer Service Assistant to join our growing team. You will speak with customers mainly over the phone, understand their needs and recommend products. No previous hair or sales experience is required; what matters most is your attitude, communication skills and willingness to learn.

You'll receive full training and coaching. This hybrid role offers opportunities to grow within a vibrant beauty brand, with commission-based incentives as you help convert enquiries

Qualifications

• No prior hair or sales experience required.
• Key transferable skills: communication, confidence, patience, and the ability to connect with people.

Responsibilities

• Speak with customers mainly over the phone and follow up on enquiries.
• Provide friendly, professional customer service and understand customer needs.
• Recommend suitable products and help convert enquiries into sales.
• Build strong customer relationships and record follow-up activity.
• Work towards individual and team sales targets.

Skills

Phone communication

Customer service

Sales awareness

Relationship building

Job description

Looking for a change from hospitality, retail, beauty or customer service?

We are is looking for a Customer Service Assistant to join our growing team.

If you're confident speaking to people, enjoy helping customers and have a natural ability to build rapport, this could be a great opportunity to turn those skills into a career in customer service.

What You'll Be Doing

Working primarily over the phone, you will speak with customers and potential customers interested in Hair by Zindzi products.

Your role will include:

• Calling and following up with customers and enquiries
• Providing friendly, professional customer service
• Understanding customer needs and recommending suitable products
• Answering questions about wigs, hair and our products
• Following up with potential customers and helping convert enquiries into sales
• Building strong customer relationships
• Recording customer information and follow-up activity
• Working towards individual and team sales targets

Your Experience Could Transfer

You don't need previous experience in hair or sales.

People with backgrounds in:

Hospitality | Retail | Beauty | Hair | Hotels | Restaurants | Customer Service | Call Centres

often already have the key skills needed for this role — communication, confidence, patience and the ability to connect with people.

What's Available

• Full training provided
• Phone-based working
• Ongoing coaching and support
• Commission and performance-based incentives
• Opportunity to develop sales and customer-service skills
• Opportunity to grow with an ambitious beauty brand
• Supportive and energetic working environment

What We're Looking For

We're looking for someone who is:

• Confident speaking on the phone
• Friendly and approachable
• Customer-focused
• Motivated by achieving results
• Reliable and organised
• Comfortable following up with customers
• Able to work independently
• Interested in hair, beauty and fashion

Previous sales experience is helpful but not essential.

What matters most is your attitude, communication skills and willingness to learn.

If you're good with people, enjoy helping customers and want an opportunity to develop your sales skills within a growing beauty brand, we'd love to hear from you.

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.