Beauty Brand: Phone-Based Customer Advocate (Hybrid)

Hairby Zindzi; Peacehaven; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme (EAP)

Pension plan with Mauve Group

Mauve Academy – learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Optical benefits

Domestic/international travel

Team meet-ups

Company-wide events

Job summary

Hair by Zindzi is seeking a Customer Service Assistant to join our growing team. You will speak with customers mainly over the phone, understand their needs and recommend products. No previous hair or sales experience is required; what matters most is your attitude, communication skills and willingness to learn.

You'll receive full training and coaching. This hybrid role offers opportunities to grow within a vibrant beauty brand, with commission-based incentives as you help convert enquiries

Qualifications

• No prior hair or sales experience required.
• Key transferable skills: communication, confidence, patience, and the ability to connect with people.

Responsibilities

• Speak with customers mainly over the phone and follow up on enquiries.
• Provide friendly, professional customer service and understand customer needs.
• Recommend suitable products and help convert enquiries into sales.
• Build strong customer relationships and record follow-up activity.
• Work towards individual and team sales targets.

Skills

Phone communication

Customer service

Sales awareness

Relationship building

Job description

Hair by Zindzi is seeking a Customer Service Assistant to join our growing team. You will speak with customers mainly over the phone, understand their needs and recommend products. No previous hair or sales experience is required; what matters most is your attitude, communication skills and willingness to learn.

You'll receive full training and coaching. This hybrid role offers opportunities to grow within a vibrant beauty brand, with commission-based incentives as you help convert enquiries