Customer Service Assistant

University Of Oxford; Oxford; On-site; GBP 14,000 - 21,000; Part time

Job summary

The University of Oxford is seeking a team-oriented administrator to support the Sports Department's customer service experience. You will help, guide and motivate members through their fitness and wellbeing journey, delivering clear information within a supportive, confidential environment.

The role is part-time (26.25 hours per week) on a 2-week rota, including working 9.5 hours on alternate Sundays, with standard admin duties and collaboration with colleagues to ensure a smooth service.

Qualifications

• Demonstrated ability with standard admin processes and procedures.
• Proficiency in Outlook, Word and Excel in daily work.
• Good handling of confidential information and data.
• Ability to relay information clearly and accurately.
• Self-motivated with judgment to refer matters appropriately.

Responsibilities

• Support a friendly, customer-focused service for gym members.
• Assist, guide and motivate members through their wellbeing journey.
• Work as part of a team to maintain smooth service delivery.

Skills

Administrative procedures

Computer literacy

Confidentiality awareness

Clear information pass-on

Self-motivation and escalation

Tools

Outlook

Word

Excel

Job description

team player to join the Sports Department to enhance our customer service experience by helping, guiding and motivating our members through their fitness and wellbeing journey. The post is for an average of 26.25 hours per week (excluding breaks) on a 2-week rota, working 9.5 hours on alternate Sundays.

About You

• A good understanding of standard administrative procedures evidenced by formal qualifications and/or experience at a similar level
• Ability to use standard computer programs (Outlook, Word, Excel)
• A good understanding of issues around confidentiality
• Ability to understand and pass on clear and accurate information
• To be self-motivated and work effectively, knowing when to refer matters to others

Sponsorship and Right To Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.