Customer Service Assistant

World Duty Free - WDF; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company at Manchester Airport is hiring for the role of Customer Assistant. You will deliver exceptional service and maximize sales opportunities while being supported by an experienced team. The position offers a competitive hourly rate, flexible working patterns, and substantial benefits including company discounts and a bonus scheme.

Benefits

Company bonus scheme

Employee Assistance programme

Opportunities for progression and development

Discounts on luxury products

Free parking

Qualifications

• Passion about working in a team.
• Flexibility to adapt to fast-paced environment.
• Self-motivation, enthusiasm, and professionalism.

Responsibilities

• Deliver an individualised world-class service experience for every customer.
• Maximise sales opportunities using service skills and knowledge of products.
• Work independently or as part of a team to achieve operational standards.

Skills

Teamwork

Flexibility

Self-motivation

Enthusiasm

Professionalism

Job description

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Customer Assistant – Customer Service Advisor

Location – Manchester Airport

Pay – competitive hourly rate plus excellent benefits

Contract – Permanent, part-time

Working pattern – 3 days on, 3 days off. Required to be flexible for 4am start due to flight schedules. We provide an additional 20% premium for the unsociable hours.

Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

What we provide:

• Company bonus scheme
• Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
• Multiple opportunities for progression and development within the business
• Discounts on luxury products for our staff, family, and friends
• Free parking

Your responsibilities will be to:

• Deliver an individualised world class service experience for every customer
• Maximise sales opportunities using world class service skills and knowledge of products and promotions
• Demonstrate positive personal behaviours and a can-do attitude
• Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at World Duty Free?

• Passion about working in a team
• Flexibility to adapt to the fast-paced environment
• Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development .

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward .