Customer Service Assistant

Certas Energy Ltd; United Kingdom; Remote; GBP 40,000 - 60,000; Part time

Job summary

Certas Energy Ltd is seeking a Retail Sales Assistant for 12 hours a week at Waterside Rd. This role involves exceptional customer service, adherence to safety policies, and offers a competitive hourly wage at £12.60. Join a leading company with opportunities for growth and a strong culture of safety.

Benefits

Option to join Simply Health plan

Flexible working hours

20 days annual leave (pro-rata)

Access to Discount scheme

Pension contributions

Life Assurance (Up to 4 times annual salary)

Annual Volunteering Day

Qualifications

• Good appreciation of customer service.
• Hardworking and reliable.
• Polite and professional.

Responsibilities

• Responsible for serving customers and exceeding expectations.
• Complying with health and safety and cash management policies.
• Ensuring store compliance and achieving sales targets.

Skills

Customer service

Interpersonal skills

Job description

We currently have an opportunity for a Retail Sales Assistant to work 12 hours a week in our outlet at Waterside Rd.

What we are looking for:

• A good appreciation of customer service
• No experience necessary as full training will be given
• Hardworking and reliable
• Polite and professional
• In order to comply with petrol licencing regulations you must be over 18

Interested? What is in it for you:

• Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
• The salary for this role is £12.60 per hour (the Real Living Wage)
• Flexible working hours per week
• 20 days annual leave (pro-rata)
• Access to our Discount scheme
• Pension contributions
• Life Assurance (Up to 4 times annual salary)
• We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
• Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
• Annual Volunteering Day

About the role:

Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.

Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.

About you:

You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.

What you’ll receive:

The salary for this role is £12.60 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.

We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.

Working for us:

Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.

The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an equal opportunities employer.