Customer Service Assistant

Merlin Entertainments; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Merlin Entertainments as a Customer Service Assistant in Manchester, where you'll provide incredible guest experiences in an exciting environment. This entry-level role focuses on customer interaction across various areas including admissions, retail, and guest services, making every guest's visit unforgettable. Enjoy competitive pay and a range of employee benefits.

Benefits

Monthly Bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets

Employee pricing up to 55% off cinema tickets

Qualifications

• Experience working in a customer facing environment.
• Friendly and hardworking with a 'can do' demeanour.
• Excellent communicator who loves to get along with people of all ages.

Responsibilities

• Processing tickets and handling guest queries.
• Serving customers and promoting LEGO products.
• Taking orders and serving food in a fast-paced environment.

Skills

Communication

Customer Service

Teamwork

Job description

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you looking for a weekend, seasonal job that’s full of FUN?

Who wouldn’t want to work in the ultimate indoor playground – what can only be described as a giant box of LEGO?!

Working here feels pretty unique, and our Customer Service Assistants are a vital ingredient in the guest experience. That’s why we’re looking for people who strive for the best, are guest focused, and radiate passion and enthusiasm.

You’ll have the chance to get involved in a variety of areas, including:

• Admissions – processing tickets, handling guest queries, and upselling extras to enhance their day.
• Retail – serving customers, replenishing stock, engaging with guests, and promoting LEGO products.
• Coffee Shop – taking orders, serving food and beverages, restocking and upselling in a fast-paced environment.
• Guest Experience – bringing the magic to life in costume, operating rides, and delivering unforgettable guest interaction.
  
  

This is a seasonal, fixed-term position. Shifts will include weekend work with the opportunity to flex up during school holidays. A minimum of 5 guaranteed hours per week is offered, and all seasonal roles are on a flexible basis as availability of work may vary.

If you're friendly, energetic and ready to help families have an unforgettable day, we’d love to hear from you!

Qualifications & Experience

• Experience working in a customer facing environment
• Friendly and hardworking with a "can do" demeanour
• Excellent communicator who loves to get along with people of all ages
• Fun, dynamic and friendly personality
• Excellent communication, listening, and motivational skills
  
  

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets
  
  

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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