Customer Service Assistant

Defence Compass Group Uk&i; Malmesbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Defence Compass Group UK&I is seeking a friendly Customer Services Assistant to join our busy team supporting Defence operations. This full-time role (37.5 hours a week) focuses on delivering excellent service, preparing food displays, handling cash, and maintaining high hygiene standards.

You will thrive in a fast-paced environment, bring a can-do attitude, and work well with colleagues to ensure every customer has a positive experience.

Qualifications

• Proven track record in customer service or similar roles.
• Ability to work as part of a team in a busy environment.
• Strong timekeeping and reliability.
• Ability to stay calm and focused under pressure.
• Respect for Food Hygiene and safety standards.

Responsibilities

• Prepare delicious, high-quality food that delights clients and customers.
• Create attractive food displays and maintain counters.
• Represent Defence and uphold a positive brand image.

Skills

Customer service

Teamwork

Time management

Pressure handling

Safety-focused

Job description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Defence? Here's what you need to know before applying:

Key Responsibilities

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Ideal Customer Services Assistant

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/#####/95661001/52392557/BU #Defence Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!