Customer Service Assistant

ESS – Defence, Energy and Government Services; Wattisham; On-site; GBP 13,776 - 16,531; Part time

Job summary

A leading food service provider in the United Kingdom is seeking a part-time Customer Services Assistant to deliver exceptional customer experiences. The role involves preparing high-quality food and creating attractive displays while maintaining health and safety standards. Ideal candidates are enthusiastic team players who thrive under pressure and possess a passion for excellent service. This position is contracted for 20 hours per week, for 50 weeks a year.

Qualifications

• Experience within a similar catering-related role is preferred but not essential.
• Ability to thrive under pressure.

Responsibilities

• Prepare high-quality food that delights clients.
• Create attractive food and counter displays.
• Represent the brand positively.
• Handle cash and operate the cash register.
• Comply with Food Handling & Hygiene standards.
• Comply with Health & Safety regulations.

Skills

Enthusiastic can-do attitude

Passion for delivering excellent customer service

Excellent team player

Outstanding timekeeping and reliability

Safety-first mindset

Job description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year.

Your Key Responsibilities Will Include

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our Ideal Customer Services Assistant Will

• Have an enthusiastic can‑do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety‑first mindset
• Have experience within a similar catering‑related role, but this isn’t essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength.