E-Rostering Service Desk Assistant

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare organization as an E-Rostering Service Desk Assistant, where you will support colleagues and service users in a digital service desk environment. This role involves data entry, customer service, and system support, with full training provided. The team operates Monday to Friday, ensuring a supportive culture and a focus on employee wellbeing.

Benefits

Employee Assistance Programme

Counselling Service

Fast-track Physiotherapy Service

Staff Recognition Awards

Qualifications

• Must maintain accuracy and have an eye for detail.
• Willing to learn about e-Rostering and ESR systems.

Responsibilities

• Input data into the central e-Rostering system.
• Provide excellent customer service and support requests.

Skills

Customer Service

Attention to Detail

Tools

Excel

Word

Job description

Join to apply for the E-Rostering Service Desk Assistant role at Harrogate and District NHS Foundation Trust

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Join to apply for the E-Rostering Service Desk Assistant role at Harrogate and District NHS Foundation Trust

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Are you passionate about customer service and working in a digital service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service desk.

We welcome prospective applicants contacting us for an informal discussion and to answer any questions you may have. For more information please contact John Snelson - e-Rostering Team Leader at [e-mail].

• This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if you are interested.**
  
  

The Department are the expert system administrators of the e-Rostering system and associated modules, including Safecare, ESRgo, TimeClocks and Medics on Duty. They are responsible for undertaking all system configuration, support, training, data analysis and reporting to maximise the benefits and ensure it is fit for purpose and supports optimum and efficient staffing requirements.

You will be inputting data into the central e-Rostering system, so you must be able to maintain accuracy and have an eye for detail. You will be answering the phone and support requests from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place.

You will already be able to use Excel, Word and other MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our e-Rostering system.

The service desk operates Monday – Friday, 8.30 – 4.30. The team operate a paperless environment.

Please ensure you read the job description and evidence how you meet the person specification in your application.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
  
  

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
  
  

For further details / informal visits contact: Name: John Snelson Job title: e-Rostering Team Lead Email address: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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